FAQs

ARE PRICES THE SAME ON THE ONLINE STORE AND AT MY LOCAL KIDSDOM STORE?

Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.

WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

 

HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at 0305-3986977

CAN I FIND OUT THE STATUS OF MY ORDER? 

Yes. Every order receive shipping id and courier service link via email once the order is shipped. You can check courier status on courier portal.

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

KIDSDOM only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via whatsapp, sharing the images of the defective article along with your order number at 0305-3986977.
If you were to, accidentally, receive an item that you did not order, please contact our customer service department.

CAN I CANCEL MY ORDER?

Yes only if the order is not dispatched yet. You can contact our customer service department to get your order canceled

 

IS MY PERSONAL INFORMATION CONFIDENTIAL?

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can share your queries or comments by contacting us through the “Need Help” section in the website footer or by E-mailing us at contacus@kidsdom.pk

 

CAN I PLACE AN ORDER BY PHONE?

No. You will have to place the order online.

WHATTO WRITE IN POSTAL CODE WHILE MAKING ORDER?

You can write '0000' if you don't know your Postal code.