Exchange & Returns

EXCHANGES:

CAN I EXCHANGE MY ITEMS?

All products purchased from kidsdom.pk can be exchanged, within 14 days of purchase only if

 

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • You must notify us within 3 days of delivery by writing to contactus@kidsdom.pk or by whatsapp at 0305-3986977, in case you want to raise a dispute. At Kidsdom, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
  • Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at contactus@kidsdom.pk, within 14 days of purchase before any claims can be processed.
  • There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
  • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.

CAN I EXCHANGE MY ITEMS AT ANY KIDSDOM STORE?

Yes, as long as the bill receipt is available.

 

RETURNS:

DO YOU WANT TO RETURN AN ONLINE ORDER?

To start the return process, you have to notify us within 3 days of your purchase by contacting our customer Service department. We can only entertain a return if you have received the wrong article from our end.

Exception And Special Conditions:

Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:

HOW LONG DO I HAVE TO MAKE RETURNS?

The deadline for all returns is 3 calendar days from the delivery date.

DO I HAVE TO PAY FOR RETURNS?

In case you have received a wrong article, we will get your article picked and will bear the courier charges. In case of change of mind, customer has to ship article at the following address:

Kidsdom, shop number 7, saima glorious, opposite sindlab, main tariq road, karachi

HOW WILL MY MONEY BE REFUNDED?

Once the return has been approved, you will receive the amount via Coupon or refund in your account.

WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.

 

DO YOU REFUND THE SHIPPING COSTS IF I RETURN THE ITEM?

No.